In our society’s positive thinking zeitgeist, we overlook the power of so-called negative emotions. Frustration for example – if examined – often clarifies a problem and a solution.

First however one needs to be able to tolerate the feeling. Second they need to put it into words that truly and satisfyingly describe it.

The temptation here is to oversimplify it by blaming the feeling on someone or something. Not that other people failing to do what we want or need isn’t often the cause but more that getting the other people to do what you want isn’t necessarily the answer – although it is the one that most easily springs to mind.

I find over and over again that doing the emotion analytics – and taking into consideration my own emotional architecture – turns frustration into progress.